Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.
Collection of Personal Information
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
- contact us through our website using an on-line form;
- make a product or service enquiry;
- order a product;
- send a product in for service / repair;
- make a product complaint or warranty enquiry;
- complete an application or enter into an agreement;
- receive a visit from one of our representatives;
- subscribe to one of our mailing lists;
- correspond with us, including by email;
- call our Customer Service line;
- visit our premises;
- enter a promotion or competition;
- contact us via any of our social media platforms.
The type of personal information you may provide to us includes your: name, position description, address, email address, business type, telephone, age group, phone number, facsimile number, credit card particulars and bank details.
We collect personal information from you for a number of reasons, including to:
- sell and deliver our products and services to you;
- respond to your questions or requests for information;
- manage warranty claims and provide after sales service;
- improve our products and services;
- assist us in forecasting future demand for our products and services;
- send you direct marketing material electronically or by post;
- analyse our website usage;
- enhance the content of our website and our social media platforms;
- keep a record of our dealings with each other;
- comply with legal obligations.
If you do not provide us with your personal information, we may not be able to provide you with these services.
Credit Reporting Information
ECB also collects financial and trading information from customers in order to establish and manage business and customer relationships. This information is securely held for internal accounting and administration purposes associated with the provision of products and services (including the extension of commercial credit) to customers and in order to enhance our business relationship and level of service.
Collection of commercial credit information is undertaken only with your consent. To complete an application to open an account or extend commercial credit we may ask you to provide: ABN / ACN numbers, business names, business structure, address and contact details, bank details, trading history and commercial trade references.
ECB may disclose this information to a credit reporting body or trade referees nominated by you, and receive commercial credit information about you. This credit information will only be used to assess your credit worthiness. It will not be used for the purposes of pre-screening of direct marketing by a credit provider, and will not be intentionally disclosed to entities outside Australia unless advised.
To the extent that the customer is an unincorporated entity, this is personal information covered by this policy. Information about corporate customers, which is about an identifiable person, is also personal information covered by this policy. ECB does not have a practice of collecting or holding consumer credit information covered by the Credit Reporting Privacy Code.
Enquiries for access to or correction of commercial credit information or credit eligibility information, or complaints about the failure of ECB to comply with the Privacy Act 1988 (Cth) or the Credit Reporting Privacy Code (if this binds ECB), can be made as set out below under “Access and Correction” and “Queries and Complaints”.
To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as LinkedIn, Facebook, You Tube and Instagram. If you connect to these third-party social networking services, including to participate in one of our promotional campaigns, you are authorising ECB to access and use certain information from your social network profile. By using social plug-ins (such as the Like button) information about your activities on Facebook—including information about your device, websites you visit, purchases you make, the ads you see, and how you use their services— are logged into and available to Facebook. Facebook provides you with the ability to access, rectify, port and erase your data. Learn more about how you can control the information about you that you or others share with third-party partners in your Facebook Settings and Instagram Settings set out in FaceBook’s Data Policy at: https://www.facebook.com/policy.php
Disclosure to Third Parties
ECB recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
- you have given us your consent to do so;
- it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information;
- you would reasonably expect us to disclose it for a related purpose; or
- we are required to do so by law.
The third parties we will typically share your personal information with include companies in our own corporate group (including in New Zealand, the USA, Thailand and South Korea), your authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:
- mailing, shipping or courier operations;
- information technology services;
- legal, auditing, accountancy or other professional services;
- credit reporting services;
- promotions and competitions;
- repair, installation or maintenance services;
- insurance services;
- market research;
- billing and debt collecting functions;
- support services related to marketing, human resources or finance
- website & marketing usage analysis
Transfer of Personal Information outside Australia
Personal information may be disclosed to companies within our own corporate group, or our distributors, operating internationally. If you engage with our international distributors (such as in the USA or Papua New Guinea) their collection of any personal information will be described in the Privacy Policies on their websites.
If we disclose personal information outside Australia, we will only do so if we reasonably believe that the information will remain subject to principles for appropriate handling of the information which are substantially similar to the applicable Australian privacy laws.
Website data and cookies
When you visit our website, we may collect your server address, domain name and information regarding the pages which you visit and links that you click on. This information is used by us for statistical and website development purposes. Our website uses web analytics services, such as Google Analytics which uses ‘cookies’ to analyse how visitors to the website use the site.
A cookie is a piece of information that our web server may transfer to your hard drive for record-keeping purposes. The cookie is stored on your computer, and can facilitate your ongoing access to and use of our website. Information which may be collected includes your IP address, Internet Service Provider, domain name, data services provider, device ID and type as well as your usage information and online behaviour. Some cookies simply enable certain functions of the website, and others track user experiences, store your preferences, build anonymous statistical data about how our website is performing, and power the personalisation of website content to you. Cookies which are stored during your visit to our website may be read and processed by other companies (such as Facebook ad Google which are based overseas and hold such data in servers in the United States) for such purposes, including targeted advertising.
Most internet browsers and mobile devices can be set to inform you when tracking technologies are being used or sent to your device. They also provide you with the option of refusing the use of tracking technologies, however, this may negatively impact the display or function of certain areas or features of our services. You may control the cookies from this website by altering the settings of your web browser to not accept cookies at all, to accept them by request only or by deleting them when you close your browser session. For example, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under: http://www.google.com/intl/en/policies/privacy/ But you should note that use of some of the website services may be restricted and cookies may be necessary to provide you with features such as browser history.
We will only collect sensitive information from you relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health and medical history with your consent and only use it for the purposes for which it is provided. We do not typically collect such information.
The security of your personal information is of great importance to us, and we take reasonable steps to:
- keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records; and
- ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.
We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.
Access and Correction
We appreciate you assisting us by letting us know if your personal information has changed as this helps us keep your personal information relevant, accurate, complete and up-to-date.
You have a right of access to most personal information we hold about you and the right to correct or update your personal information. This right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are set out below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process it in a reasonable time.
Queries and Complaints
The Privacy Officer
E C B Pty Ltd
29 Snook Street, Clontarf, QLD 4019 Australia
P: +61 7 3897 5725
E: [email protected]
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or by email to: [email protected].
E C B Pty Ltd is a wholly owned subsidiary of GUD Holdings Limited.
Third Party Websites