PRODUCT WARRANTY INFORMATION & CONSUMER GUARANTEES
1.1 For all Customers
(a) Each ECB manufactured product is warranted by ECB to be free of structural defects in materials and workmanship. The warranty period for alloy products is for the lifetime of the product; whilst steel products are warranted for 3 years, both whilst in the legal possession of the original owner.
(b) Ancillary items, such as overriders, lights, trims and infills carry a 12 month replacement warranty.
(c) This warranty is in addition to other rights and remedies of a consumer under a law in relation to the goods and services to which the warranty relates.
1.2 For Consumers
ECB’s warranties come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1.3 Process for claiming warranty
(a) Any items considered to be defective or incorrect should be returned to an Authorised ECB dealer for inspection within 7 days of receipt.
(b) All claims must be accompanied by the original sales receipt.
1.4 Repair or replacement
(a) Where any failure occurs that is not a major failure pursuant to the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) this warranty covers only the cost of repair or replacement of the product or part thereof, the decision of which remains solely at the discretion of ECB. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
(b) This warranty does not cover the cost of removal, installation, or any transport. Enhanced finishes, such as polishing or powder coating are not subjected to this warranty.
(c) Further, damage or defects caused by collision, alteration, improper installation, road hazards, adverse conditions or usage for any other purpose other than normal private usage are not covered by this warranty. This warranty is in lieu of all other warranties expressed or implied but does not exclude the guarantees available to consumers pursuant to the Australian Consumer Law located in Schedule 2 of the Competition and Consumer Act 2010 (Cth) for eligible customers.
(d) Where spot lights are mounted on welded on light tabs - ECB recommends that the maximum weight of the light should not exceed 1.75kg. Where lights are being used in extreme or continual rough conditions causing the light mounting point to be subject to ongoing vibration lights should be stayed to reduce vibration and fatigue. ECB's warranty will not be valid when a product has been used outside of these guidelines.
If you have any questions please contact us.
Please order via ECB Portal