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Freight Policy

 

1. POLICY


(a) ECB employs systems to ensure products will be ready to leave on the shipping date communicated in sales order confirmations, by the customer’s preferred freight company. From time to time, freight companies do miss deadlines, and while every effort is made by ECB to ensure correct and timely despatch, some freight may miss those deadlines.


(b) ECB has invested widely in the employment of systems to reduce the incidence of damage in transit. These include correct storage and handling of ECB product at ECB, correct loading of goods onto outgoing transport, and large expenditure in the area of packaging. We believe that this is a significant and worthwhile investment, and is of genuine benefit to ourselves and our customers.


1.2 Lost or damaged goods


(a) Where the freight company delivering the goods has been engaged by the customer, the customer must:
(i) inspect the goods upon arrival and sign the consignment note as “damaged” or “subject to check” as the case may be; and
(ii) contact the freight company directly regarding the loss or damage.

(b) Where the freight company has been engaged by ECB on the customer’s behalf, the customer must:
(i) inspect the goods upon arrival and sign the consignment note as “damaged” or “subject to check” as the case may be; and
(ii) contact ECB with details of the goods i.e. work order number, consignment note number, date of receipt of goods, the carrier, nature of damage or loss.
ECB will pursue the claim with the carrier on the customer’s behalf. The claim is subject to the terms and conditions of the carrier and/or insurer. Freight insurance policies have strict guidelines concerning:
(iii) Time within which the claim must be lodged;
(iv) The amount the goods are insured to;
(v) Verification of damage or loss by either direct inspection, digital photos, or the availability of other evidence;
(vi) Acceptance of liability;
(vii) Payment of accepted liability;
(viii) Claims must satisfy all terms and conditions to result in a successful outcome and payment.

(c) ECB employs several transport companies to despatch product throughout Australia on behalf of customers. Arrangements negotiated by ECB include beneficial freight rates. In some instances insurance is included in the freight charged to you. Freight and insurance (if applicable) are subject to the terms and conditions of the transport company and the Insurer. Please contact ECB for further details.